# How to use tag and memo

**Here is the guide how to use Tag and Memo**

Once you click the customer's chat. Below the URL, you will see a tag price icon. The "note pad" icon is shown underneath the tag price icon. Click the Tag price icon or the Note Pad symbol to add the Tag and Memo. After entering the tag and memo, click the "update" button.

**Note:** We have an Excel file for each sub-category and memo. Use it as a guideline. **Additional Note:** If you neglect to enter the tag and memo, your chat will be marked as abandoned.

### Excel File for Chat Script and Subcategories:

**For Sub Categories:**\
[**https://docs.google.com/spreadsheets/d/1nmMflXybEoATHZaW\_TZQbSfVq7s3Rpi4nCsT61IyO0o/edit?gid=1822205125#gid=1822205125**](https://docs.google.com/spreadsheets/d/1nmMflXybEoATHZaW_TZQbSfVq7s3Rpi4nCsT61IyO0o/edit?gid=1822205125#gid=1822205125)\
\
**For CS Script:**

[**https://onedrive.live.com/edit?id=2AEB398BC78D9D01!3498\&resid=2AEB398BC78D9D01!3498\&ithint=file%2cxlsx\&authkey=!AF0zSsWicZnCpBU\&wdo=2\&cid=2aeb398bc78d9d01**](https://onedrive.live.com/edit?id=2AEB398BC78D9D01!3498\&resid=2AEB398BC78D9D01!3498\&ithint=file%2cxlsx\&authkey=!AF0zSsWicZnCpBU\&wdo=2\&cid=2aeb398bc78d9d01)

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