# Change Information

{% tabs %}
{% tab title="KYC for Delete Bank" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2F1qXAG7qEVO3tTbzU3csp%2Fimage.png?alt=media&#x26;token=3220992f-cc5e-478b-8f3b-e5e7e72ef69b" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="KYC for Change Registered Number " %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FCYfZ06K2cPCdif28DCls%2Fimage.png?alt=media&#x26;token=8c7ec171-dc83-4142-a1eb-90c86bf2cbaa" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

Here is the step-by-step guide on how to request a change information for the player.

List of Request change Information we allow for processing and needs to provide a complete documents and Do a proper KYC;

* Delete Bank
* Change Real Name
* Change Registered Number
* Withdrawal Password
* Withdrawal KYC

Other processes that only need ID and other supporting Docs if necessary;

* Birthday bonus

{% tabs %}
{% tab title="1st Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FNd9no76ODYlTQ9ltcDUh%2Fimage.png?alt=media&#x26;token=0da0fe79-99f7-4098-87e4-fc9ca1bfff68" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="2nd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FttpG96yVZHOhDdpEYpVS%2Fimage.png?alt=media&#x26;token=27581211-d9ad-4374-bd97-e889d693a955" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="3rd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2Fo51RigkUHuBcaEvZk0wK%2Fimage.png?alt=media&#x26;token=036d0ec7-0b26-4272-a54f-dba0b31d225a" alt=""><figcaption></figcaption></figure>

* A screenshot of the GCash profile must be provided as they wish to set as the new bank, to ensure that the new bank they wish to change to is verified and indeed the owner of the account.
  {% endtab %}

{% tab title="4th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FO2aGmRhf3PBPXCY1Cxnh%2Fimage.png?alt=media&#x26;token=8f6bbd81-c9c6-4b60-839e-cdeeb29d57b2" alt=""><figcaption></figcaption></figure>

* Sample template on how you can gather all information.

**Request Delete Bank/Change Real Name/ Change Registered Number**\
Username:\
Full name: \
Registered no.: \
Bank Name: \
Bank Account Name: \
Bank Account No.: \
Reason: \
Platform:
{% endtab %}

{% tab title="5th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2F7TQ3Q2737CGAFooYvtj8%2Fimage.png?alt=media&#x26;token=b6522e6a-992e-43b9-b656-d6967325dabe" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="6th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FtvkEuiqZhFkBinXunxwt%2Fimage.png?alt=media&#x26;token=150bb2b8-84e0-47c0-85bf-ffe761cccb27" alt=""><figcaption><p>Sim Settings as proof that the registered number is belong who are doing KYC.</p></figcaption></figure>
{% endtab %}

{% tab title="7th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FjQmNsbF5wSZ1fryYLwkC%2Fimage.png?alt=media&#x26;token=1554aab9-9024-4283-9829-ad698a4bfa8d" alt=""><figcaption><p><strong>All details and needed must be approve first in ID Approval GC.</strong></p></figcaption></figure>

Send all the details needed in GC with this captions:

**Request Delete Bank/Change Real Name/ Change Registered Number**

Username:\
Full name:\
Registered no.: \
Bank Name: \
Bank No.: \
Reason: \
Platform:
{% endtab %}

{% tab title="8th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FQ1Fu4Ghyjo89ApQJrXau%2Fimage.png?alt=media&#x26;token=d2e9bee9-9f19-4de3-af69-ee6e4d9b0b0a" alt=""><figcaption><p>Once approved, it will be forwarded to OPS GC.</p></figcaption></figure>
{% endtab %}
{% endtabs %}

{% hint style="info" %}
**Make sure, All details in the KYC ID are clear and Legit. Valid ID should be corner-to-corner and readable.**
{% endhint %}

{% hint style="success" %}
**All details and needed must be approve first in ID Approval GC before sent in OPS GC**
{% endhint %}
