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description: Training Program Introduction
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# PH & GLOBAL Service Excellence Orientation

Welcome to the **PH & GLOBAL Customer Service Development Course** — the official guide for preparing our staff and trainees to achieve excellence in their roles.

This program is designed to equip customer service team members with the **knowledge**, **practical skills**, and **professional standards** required to perform their duties effectively. Through a **structured and detailed learning path**, participants will learn how to navigate PH & GLOBAL’s systems, manage customer accounts, process transactions, address inquiries, and deliver exceptional service — all while upholding our commitment to **security, accuracy, and customer satisfaction**.

### **Learning Objectives**

* **Navigate the Platform** – Confidently access and operate all core tools used in customer service operations.
* **Support Account Management** – Assist customers with account creation, verification, and maintenance.
* **Process Transactions Accurately** – Handle deposits, withdrawals, and adjustments in line with company protocols.
* **Promote and Explain Offers** – Communicate promotional details and guide customers through the redemption process.
* **Deliver Excellent Service** – Apply effective communication techniques, active listening, and problem-solving skills.
* **Maintain Compliance and Security** – Follow operational guidelines to protect both company and customer information.

### **Who This Course is For**

This course is intended for customer service staff and trainees at PH & GLOBAL. Whether you are new to the role or refining your expertise, it provides the **core competencies** needed to perform your duties with confidence and professionalism.

### **Expected Outcomes**

Upon completion, participants will:

* Possess a thorough understanding of PH & GLOBAL tools, processes, and service standards.
* Handle customer interactions with professionalism, empathy, and accuracy.
* Perform core duties — account assistance, transaction processing, and promotion handling — independently.
* Consistently uphold security, compliance, and quality assurance standards.
