# Reset Password

## GROUP646

{% tabs %}
{% tab title="1st Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FdaSLnJXBPGKlzvIHbApr%2Fimage.png?alt=media&#x26;token=d059926b-d09f-4963-9a22-efc4bebed23f" alt=""><figcaption><p><strong>First, inform them to go to our website and click on the "Login" button.</strong></p></figcaption></figure>
{% endtab %}

{% tab title="2nd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FrWic1AR7AxNiFvQ4oxCW%2Fimage.png?alt=media&#x26;token=545007ea-4077-4d70-9108-f1d202c08d42" alt=""><figcaption><p><strong>Click on "FORGOT PASSWORD"</strong></p></figcaption></figure>
{% endtab %}

{% tab title="3rd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2F92Sxn1dxrO4wfhhWvVjU%2Fimage.png?alt=media&#x26;token=ac4c43c4-03af-4d98-af80-6a89e0bfc7be" alt=""><figcaption><p><strong>Enter the registration number and tell not to put "0" on the phone number. Then, Enter the verification code</strong><br><br>The verification code will be sent to the cell phone number you used to register. If the player is unable to receive the verification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.</p></figcaption></figure>
{% endtab %}

{% tab title="4th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FAyawA68eOd23wY4uzOfh%2Fimage.png?alt=media&#x26;token=4da2c78a-7da7-49e1-b17a-197f67ceacb9" alt=""><figcaption><p><strong>Inform users to wait for a verification code, then once received, they may now Create a New Password.</strong><br><br><strong>Once they have reset their password, remind them to Refresh and log in again.</strong></p></figcaption></figure>
{% endtab %}
{% endtabs %}

## GROUP291 <a href="#group-291" id="group-291"></a>

{% tabs %}
{% tab title="1st Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FJWOM1cpAirqg2ZmLuufK%2Fimage.png?alt=media&#x26;token=fcb7c6e5-0d0c-4a5c-8fbe-56c7c59a5f53" alt=""><figcaption><p><strong>First, inform the player to go to our website and click on the "Login" button.</strong><br></p></figcaption></figure>
{% endtab %}

{% tab title="2nd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2F2MG0H8FinZ7SWNcAemae%2Fimage.png?alt=media&#x26;token=0696666c-e8b5-4fcc-8bab-a03a96247bae" alt=""><figcaption><p><strong>Click on " FORGOT PASSWORD"</strong></p></figcaption></figure>
{% endtab %}

{% tab title="3rd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2F2MAVpZfom4Obdn6Y8yAs%2Fimage.png?alt=media&#x26;token=14911ecb-0b6a-45d4-bb21-ea9f316f82d6" alt=""><figcaption><p><strong>Enter the registration number and tell not to put "0" on the phone number.Then, Enter the verification code.</strong><br><br>The verification code will be sent to the cell phone number you used to register. If the player is unable to receive the verification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.</p></figcaption></figure>
{% endtab %}

{% tab title="4th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FZyNM4Nxki3kpZk6AtsqP%2Fimage.png?alt=media&#x26;token=5586ff56-b06c-4b16-bbc3-8acbdbafd005" alt=""><figcaption><p><strong>Inform users to wait for a verification code. Once received, they may now Create a New Password.</strong><br><br><strong>Once they have reset their password, remind them to Refresh and log in again.</strong></p></figcaption></figure>
{% endtab %}
{% endtabs %}

## PH143 <a href="#ph143" id="ph143"></a>

{% tabs %}
{% tab title="1st Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FFi8EIpZJac3amypE2EwF%2Fimage.png?alt=media&#x26;token=46536491-bc25-4ed3-be12-119127108a7f" alt=""><figcaption><p><strong>First, inform them to go to our website and click on the "Login" button.</strong></p></figcaption></figure>
{% endtab %}

{% tab title="2nd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FT2SJ562Wus3zc86ZqI8U%2Fimage.png?alt=media&#x26;token=308eaf50-8a39-43aa-9b92-082db7660572" alt=""><figcaption><p><strong>Click on "FORGOT PASSWORD"</strong></p></figcaption></figure>
{% endtab %}

{% tab title="3rd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FiF458nVZcyiVdqMZQtru%2Fimage.png?alt=media&#x26;token=23903bbf-8063-44da-a488-9b9fc98aa481" alt=""><figcaption><p>Enter your 11 digits number, then click code.<br><br>Verifification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.<br><br>Then put your new password</p></figcaption></figure>
{% endtab %}
{% endtabs %}

## VPBET

{% tabs %}
{% tab title="1st Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FDs3aUn4lJyfZHjIlKUzV%2Fimage.png?alt=media&#x26;token=36d4c374-fdc7-438b-b65d-14858465229d" alt=""><figcaption><p>Click 【Sign In】 tab on the right corner.</p></figcaption></figure>
{% endtab %}

{% tab title="2nd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FuzTkEgfDma8bwLJfVI30%2Fimage.png?alt=media&#x26;token=a1a1175d-bf34-47ad-b4bf-5a282e1ce1ff" alt=""><figcaption><p>Tap the 【Forgot Password】 at the bottom of the Sign In page.</p></figcaption></figure>
{% endtab %}

{% tab title="3rd Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FjifVq6ODpeP90kGuEauS%2Fimage.png?alt=media&#x26;token=f41504d6-3b60-486a-825c-f547f0214fc2" alt=""><figcaption><p>Input the Registered/Phone number or Email then click Reset Password<br><br>Verifification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.</p></figcaption></figure>
{% endtab %}

{% tab title="4th Step" %}

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FywVAk58fntX7elLQOKqI%2Fimage.png?alt=media&#x26;token=d336f2d1-1f52-4f7f-9554-a6618fca0633" alt=""><figcaption><p>I<strong>nform users to wait for a verification code, then once received, they may now Create a New Password.</strong><br><br><strong>Once they have reset their password, remind them to Refresh and log in again.</strong></p></figcaption></figure>
{% endtab %}
{% endtabs %}

## <mark style="color:green;">If a player forgot his/her username</mark> <a href="#if-a-player-forgot-his-her-username" id="if-a-player-forgot-his-her-username"></a>

If a player forgets their username, they will need to contact customer service to submit a valid ID, registered number and some information such as the date of registration and last login before customer service will give the username of the player.

## <mark style="color:green;">If a player forgot his/her Registered Number</mark> <a href="#if-a-player-forgot-his-her-registered-number" id="if-a-player-forgot-his-her-registered-number"></a>

If a player forgets their registration number, they will need to contact customer service to submit a valid ID, username and some information such as the date of registration and last login before customer service will provide the registered number of the player.

> *<mark style="color:red;">**The player's valid identification should match his/her "real name" or the name on the "Bank Card Management".**</mark>*

FYI: if a customer puts the wrong password 100 times, the system will automatically disable their account. So customers will contact CS for help.

*<mark style="color:purple;">**How to check when customer login fails 100 times \*\* It will automatically disable their account.**</mark>*

<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2F0HtieY4H8jVK4uzHTehD%2Fimage.png?alt=media&#x26;token=2af9ccac-dafa-4fa2-8f51-d6ebc5febe7b" alt=""><figcaption><p>On Member operation log, you can see how many failed log in attempts the customer did</p></figcaption></figure>
