# Attendance

<mark style="color:$primary;">Attendance reflects an employee’s commitment to the team. In our time-sensitive, service-focused environment, punctuality is mandatory, and non-compliance can disrupt operations and affect performance</mark>

### **Lateness / Tardiness Policy**

* Employees must **inform their Team Leader (TL)** in advance if they anticipate being late.
* The **sanction for lateness** will depend on the reason and may range from a **verbal warning** to a **serious fine** or **termination**.
* Habitual tardiness will be treated as a recurring violation and subject to progressive disciplinary measures.

### **Absence Policy** <a href="#absence-policy" id="absence-policy"></a>

**A. Absence Due to Illness**

* A **Medical Certificate (MC)** and **Official Receipt (OR)** must be submitted for absences caused by illness.
* If a medical certificate cannot be provided:
  * Inform your TL **at least one (1) hour before prior** to your shift.

**B. Planned Absences**\
Employees are expected to provide advance notice for any planned absences, such as medical appointments, personal matters, or other scheduled commitments. Supporting documentation may be required when applicable.

* For medical appointments, personal matters, or other planned absences, **advance notice** and supporting documentation (if applicable) must be provided.
* Inform your Team Leader (TL) at least **two (2) hours prior to the start of your shift**.

**C. Absence Restrictions (“No Combo” Rule)**

* The following combinations are **not allowed**:
  * Off–Absent
  * Absent–Off
  * Leave–Absent
  * Salary Day–Absent

**D. Excessive Absences**

* Frequent absences will result in **disciplinary action**, including warnings or more serious sanctions.
* Open communication with your TL regarding attendance concerns is strongly encouraged to allow for better understanding and possible support.

{% hint style="info" %}
**Emergency Absences**

* _Sanctions will vary depending on the reason provided, ranging from a **verbal warning** to a **serious fine** or **termination**._
* _In unavoidable situations or emergencies, employees must follow steps **1, 2, and 3** in the Attendance Reporting Procedure._
{% endhint %}

### **AWOL (Absent Without Leave) Policy** <a href="#awol-absent-without-leave-policy" id="awol-absent-without-leave-policy"></a>

* No reason will be accepted for **unreported absences** without prior approval.
* Repeated AWOL incidents will result in **severe disciplinary action**, up to and including **immediate termination**.
* Employees must notify their TL or supervisor **as soon as possible** if they cannot attend work, providing relevant details.



**Note:** The full **Internal Disciplinary Action Policy – Customer Service Department** can be accessed here: [Internal Disciplinary Action Policy Document](https://phmcsav01-my.sharepoint.com/:x:/g/personal/albert_phmcsav01_onmicrosoft_com/EdLEUOF0HppMpB7V1E3WxN4Bi4q63fvUQLow5tGIRcxWog?e=MB10Nf)

{% hint style="danger" %}
Sanctions for non-compliance will vary depending on the situation and may range from a **verbal warning** to **termination**.
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{% tabs %}
{% tab title="15 Minutes  before Shift Schedule " %}
<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FrXKamYhJGgSLRJVy8ECI%2Fimage.png?alt=media&#x26;token=2b83b460-ff68-4cc7-a5e2-7b2931bb9b03" alt=""><figcaption><p>All employees are required to log in and start their duty 15 minutes before their working schedule.</p></figcaption></figure>
{% endtab %}

{% tab title="Absent and Late Policies" %}
<figure><img src="https://2326181262-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fc1GBgotpQ8ZG7Fix83YW%2Fuploads%2FjikJyPqnpAF3hT47DK2X%2Fimage.png?alt=media&#x26;token=32edc724-22dd-4db0-8b88-5a6f1556ec00" alt=""><figcaption><p>Absent and Late Policies </p></figcaption></figure>
{% endtab %}
{% endtabs %}
