🖋️CS Chat Guide

As a Customer Service Representative, here is your guide on how you can provide exceptional customer service to our customers.

1. Opening Spiel

• Welcome

• Introduction (Asking preferred language)

• Ask for Name (username) and Registered Number

Sample:

Hello! I'm (Agent Name) and I'm here to help. How can I assist you today? Please choose your preferred language: ☑️ Tagalog ☑️ English Let's make this easy!

2. Gather

3. Action

4. Resolution

5. Pre-Close

6. Closing

The welcome and introduction spiel is based on the player’s initial message during livechat. We follow a standard and proper approach when responding or engaging with players. Below is the flowchart that outlines the correct sequence for delivering spiels to ensure a consistent and professional interactions.

Remember that it is our responsibility as customer service representative to always show empathy to our costumers, acknowledge their frustrations and give our best to resolve their concerns.