Step-by-step process on user side. (Password Reset)
GROUP646
First, inform them to go to our website and click on the "Login" button.
Click on "FORGOT PASSWORD"
Enter the registration number and tell not to put "0" on the phone number. Then, Enter the verification code
The verification code will be sent to the cell phone number you used to register. If the player is unable to receive the verification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.
Inform users to wait for a verification code, then once received, they may now Create a New Password.Once they have reset their password, remind them to Refresh and log in again.
GROUP291
First, inform the player to go to our website and click on the "Login" button.
Click on " FORGOT PASSWORD"
Enter the registration number and tell not to put "0" on the phone number.Then, Enter the verification code.
The verification code will be sent to the cell phone number you used to register. If the player is unable to receive the verification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.
Inform users to wait for a verification code. Once received, they may now Create a New Password.Once they have reset their password, remind them to Refresh and log in again.
PH143
First, inform them to go to our website and click on the "Login" button.
Click on "FORGOT PASSWORD"
Enter your 11 digits number, then click code.
Verifification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.
Then put your new password
VPBET
Click 【Sign In】 tab on the right corner.
Tap the 【Forgot Password】 at the bottom of the Sign In page.
Input the Registered/Phone number or Email then click Reset Password
Verifification code, please suggest clearing the cache. If it still doesn't work, you can check if their account on B.O. is enabled or disabled, because if the account is disabled, they won't be able to receive the verification code.
Inform users to wait for a verification code, then once received, they may now Create a New Password.Once they have reset their password, remind them to Refresh and log in again.
If a player forgot his/her username
If a player forgets their username, they will need to contact customer service to submit a valid ID, registered number and some information such as the date of registration and last login before customer service will give the username of the player.
If a player forgot his/her Registered Number
If a player forgets their registration number, they will need to contact customer service to submit a valid ID, username and some information such as the date of registration and last login before customer service will provide the registered number of the player.
The player's valid identification should match his/her "real name" or the name on the "Bank Card Management".
FYI: if a customer puts the wrong password 100 times, the system will automatically disable their account. So customers will contact CS for help.
How to check when customer login fails 100 times ** It will automatically disable their account.
On Member operation log, you can see how many failed log in attempts the customer did
