🎰PH & GLOBAL Service Excellence Orientation

Training Program Introduction

Welcome to the PH & GLOBAL Customer Service Development Course — the official guide for preparing our staff and trainees to achieve excellence in their roles.

This program is designed to equip customer service team members with the knowledge, practical skills, and professional standards required to perform their duties effectively. Through a structured and detailed learning path, participants will learn how to navigate PH & GLOBAL’s systems, manage customer accounts, process transactions, address inquiries, and deliver exceptional service — all while upholding our commitment to security, accuracy, and customer satisfaction.

Learning Objectives

• Navigate the Platform – Confidently access and operate all core tools used in customer service operations.

• Support Account Management – Assist customers with account creation, verification, and maintenance.

• Process Transactions Accurately – Handle deposits, withdrawals, and adjustments in line with company protocols.

• Promote and Explain Offers – Communicate promotional details and guide customers through the redemption process.

• Deliver Excellent Service – Apply effective communication techniques, active listening, and problem-solving skills.

• Maintain Compliance and Security – Follow operational guidelines to protect both company and customer information.

Who This Course is For

This course is intended for customer service staff and trainees at PH & GLOBAL. Whether you are new to the role or refining your expertise, it provides the core competencies needed to perform your duties with confidence and professionalism.

Expected Outcomes

Upon completion, participants will:

• Possess a thorough understanding of PH & GLOBAL tools, processes, and service standards.

• Handle customer interactions with professionalism, empathy, and accuracy.

• Perform core duties — account assistance, transaction processing, and promotion handling — independently.

• Consistently uphold security, compliance, and quality assurance standards.