What we do?

Last updated 1 month ago

Chat plus is a great way to build long-term relationships with users, with a faster response time and advanced features.

Chat Support Work Scope:

Allocate 15 minutes to pass on necessary actions, to-do lists, and cases that must be escalated to the next shift. Before starting work, discuss with teammates from the previous shift any ongoing cases, issues, and follow-up actions required.
Send hourly reports to provide updates on ongoing cases, customer interactions, and any challenges faced during the shift.
Before your shift ends, ensure you send your productivity report as part of your performance evaluation, detailing your completed tasks and interactions.
Stay updated on product knowledge and service protocols to provide accurate information and effective support to customers.
Document any significant issues or feedback received from customers to contribute to ongoing service improvement efforts.
Actively monitor chat queues and prioritize urgent cases to ensure prompt responses and resolutions for customers.
Adhere to a 12-hour duty schedule, ensuring timely arrivals and departures to maintain team efficiency.

Please communicate with the players to resolve their issues and be able to resolve every chat being handled.

⚠️Do not hesitate to ask for help with your TL or STL, if the problem is complicated or not yet encountered. To avoid a negative outcome.

Ability to keep customers happy by being inclusive and understanding, ensuring excellent customer service within SLA time.
Address customer concerns promptly and accurately, and escalate them to the designated department when necessary.
Minimize missed chats to maintain a good average CSAT percentage, aiming for continuous improvement.
Familiarize yourself with the ongoing promotions of the handled platform to effectively communicate them to customers.
Utilize customer feedback to identify areas for improvement in service delivery.
Engage with customers in a friendly and professional manner, creating a welcoming atmosphere.
Must provide an exceptional customer service experience for all of our Group 646, 291, PH143 & VPBET player.

Last updated 1 month ago

Chat plus is a great way to build long-term relationships with users, with a faster response time and advanced features.

Chat Support Work Scope:

Allocate 15 minutes to pass on necessary actions, to-do lists, and cases that must be escalated to the next shift. Before starting work, discuss with teammates from the previous shift any ongoing cases, issues, and follow-up actions required.
Send hourly reports to provide updates on ongoing cases, customer interactions, and any challenges faced during the shift.
Before your shift ends, ensure you send your productivity report as part of your performance evaluation, detailing your completed tasks and interactions.
Stay updated on product knowledge and service protocols to provide accurate information and effective support to customers.
Document any significant issues or feedback received from customers to contribute to ongoing service improvement efforts.
Actively monitor chat queues and prioritize urgent cases to ensure prompt responses and resolutions for customers.
Adhere to a 12-hour duty schedule, ensuring timely arrivals and departures to maintain team efficiency.

Please communicate with the players to resolve their issues and be able to resolve every chat being handled.

⚠️Do not hesitate to ask for help with your TL or STL, if the problem is complicated or not yet encountered. To avoid a negative outcome.

Ability to keep customers happy by being inclusive and understanding, ensuring excellent customer service within SLA time.
Address customer concerns promptly and accurately, and escalate them to the designated department when necessary.
Minimize missed chats to maintain a good average CSAT percentage, aiming for continuous improvement.
Familiarize yourself with the ongoing promotions of the handled platform to effectively communicate them to customers.
Utilize customer feedback to identify areas for improvement in service delivery.
Engage with customers in a friendly and professional manner, creating a welcoming atmosphere.
Must provide an exceptional customer service experience for all of our Group 646, 291, PH143 & VPBET player.