🔗Log In Information (Ph143)

How to check on B.O if the customer input incorrect password multiple times

1st Step

Click Player Management then Player search

2nd Step

Input the username then click search

3rd Step

Click the Log in Information

4th Step

If the player's account is disable or suspended due to wrong password. Our management will put a remarks under the player's username.

After we checked the account of the customer was disabled by putting the wrong password more than 100 times, we have to ask for information. As below to enable their account we need to ask following details

1. Username

2. Real name

3. Phone number (registered number)

4. Bank information (matched on real name)

5. Valid ID's

6. KYC