🧧Recharge Order Query (Global)
Deposit Amount not Credited
Ask player for their Username / User ID number and the screenshot of their deposit receipt.
Paying Different Amount
Player must pay the same amount as the amount they placed the order.
For example, sometimes users will order 5,000 but pay 500.
This is not allowed because the order number data does not correspond to the deposit data, which will result in failure to credit amount automatically.
We should warn the player not to pay the different amount as the amount that he/she placed. After that, we should find out the third party to which the order number belongs.
Solution 1: Ask player to replace an order number with the corresponding deposit channel and amount but he/she doesn't need to pay again. After that, we collect the empty order number from our backend that created by the player with the same third party.
Solution 2: Ask for TL to place a new empty order number from the operation backend of the corresponding third party.
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