🧧Recharge Order Query (Global)

We use this function to follow up deposit issues.

Deposit Amount not Credited

• Ask player for their Username / User ID number and the screenshot of their deposit receipt.

1st Step

Player Username: Maliksali We can get the information from this receipt is : Deposit amount: 1200 PKR Deposit date and time: (BJT +3) 04/09/2024 02:55

2nd Step

Go to backend → Financial Management → Recharge Order Query → Select and paste player ID / Username → Query

3rd Step

This is the result we query. Start time should be the approximate time before deposit time. Check the deposit amount.

4th Step

Copy the corresponding 【Order Number】, 【Player ID】 and 【Recharge Amount】 Post those information into the finance group chat.

Paying Different Amount

Player must pay the same amount as the amount they placed the order.

For example, sometimes users will order 5,000 but pay 500.

This is not allowed because the order number data does not correspond to the deposit data, which will result in failure to credit amount automatically.

1st Step

User Nickname: Maruf01716 We can get the information from this receipt is : Deposit amount: 3000 BDT Deposit date and time: (BJT +2) 03/09/2024 18:50

2nd Step

Same, we have to query out the corresponding order number.

3rd Step

This is the result we found, The time is corresponding, but the amount is not. We can see the amount that player deposit is 3000BDT, but the order number is showing 300BDT.

4th Step

end 【Order Number】, 【Empty Order Number】, 【Player ID】 and 【Actual Deposit Amount】 to the Finance GC. Format: 2409031849210000110 ☜ WRONG AMOUNT DEPOSITED EMPTY ORDER NUMBER ☞ 2409031851320000110 528037 3000

We should warn the player not to pay the different amount as the amount that he/she placed. After that, we should find out the third party to which the order number belongs.

Solution 1: Ask player to replace an order number with the corresponding deposit channel and amount but he/she doesn't need to pay again. After that, we collect the empty order number from our backend that created by the player with the same third party.

Solution 2: Ask for TL to place a new empty order number from the operation backend of the corresponding third party.