🪙Withdraw Approval (Global)

Withdrawal is not credited

• There’s five status in withdrawal which are [Pending] , [Paying] , [Failed] , [Refunded] , [Confiscated] and [Payment Completed].

1st Step

Backend → Financial Management → Withdraw Approval → Select the time range → Paste Player ID / Nickname → Query

2nd Step

The most important we check for is the withdrawal date & time, and the Audit Status

3rd Step

This is the sample that we post to Finance GC. Format👇 Order Number + Player ID + Withdraw Amount + The remark

• If the status is in [Pending] and [Paying] Mode, we may urge our finance team to facilitate the withdrawal process.

• [Failed], we need to ask our finance to refund for player.

• For [Refunded] and [Payment Completed] status, we can just inform our player directly.

• [Confiscated] status normally occurs when our finance team found that player had a hedging bets, in this case, their amount will be confiscated and not refundable, just warn the player and we do not ask for refund.

Withdrawal is paid but not received by player

This usually occurs in the country of India

• In this situation, we need to ask for player’s latest bank statement in PDF format, and verify the whether the payment is not arriving.

• Next, send the corresponding [Order Number], [Player’s ID], [Withdrawal Amount], mention [Paid but player not received] and attach with the player’s bank statement to our Finance GC to query.

• Sometimes it is the backflush issue and sometimes it is the delay problem.

This is the sample of format sending to Finance GC Format👇 Order Number + Player ID + Withdraw Amount + Remark to Finance + PDF Bank Statement