Here is the step-by-step guide on how to request a change information for the player.
List of Request change Information we allow for processing and needs to provide a complete documents and Do a proper KYC;
Delete Bank
Change Real Name
Change Registered Number
Withdrawal Password
Withdrawal KYC
Other processes that only need ID and other supporting Docs if necessary;
Birthday bonus
A screenshot of the GCash profile must be provided as they wish to set as the new bank, to ensure that the new bank they wish to change to is verified and indeed the owner of the account.
Sample template on how you can gather all information.
Request Delete Bank/Change Real Name/ Change Registered Number
Username:
Full name:
Registered no.:
Bank Name:
Bank Account Name:
Bank Account No.:
Reason:
Platform:
Sim Settings as proof that the registered number is belong who are doing KYC.
All details and needed must be approve first in ID Approval GC.
Send all the details needed in GC with this captions:
Request Delete Bank/Change Real Name/ Change Registered Number
Username:
Full name:
Registered no.:
Bank Name:
Bank No.:
Reason:
Platform:
Once approved, it will be forwarded to OPS GC.
Make sure, All details in the KYC ID are clear and Legit. Valid ID should be corner-to-corner and readable.
All details and needed must be approve first in ID Approval GC before sent in OPS GC
