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CS TOOLS (PH & GLOBAL)
  • 👋WELCOME TO PH & GLOBAL
  • 🎰ABOUT PH & GLOBAL ONLINE CASINO
  • SCOPE OF WORK
    • 💡What we do?
    • 🏠CS House Rules
      • ✔️Attendance
      • 🖥️WFH POLICY
      • 🤝Endorsement
      • 📵Social Media
      • 💭Chats
      • 📚Enhance Knowledge
      • 🕐Break Time
      • 🧑‍💻Proper Posture
      • 📷Face Recognition
    • 📝Memorandum
  • OUR 14 PLATFORMS
    • 🟢646 Series
    • 🔴291 Series
    • 🟣Ph143
    • 🌏Vpbet
  • REGISTER & PLAY
    • ®️Registration
    • 🔑Reset Password
    • 💲Deposit
    • 💸Withdraw
      • 🏧Bank Management
  • PROMOTIONS
    • 🎉Promotions in 646 & 291 Series, Ph143 & Vpbet
      • 🤩646 Series
        • 💰Re-DP Promotion
        • 🎂Birthday Bonus
        • 🌟VIP Program
        • 🛞Lucky Spin
        • 📲Daily Log In Bonus
        • 👨‍🦱Agent Bonus
        • 👬Referral Bonus
      • 🥳291 Series
        • 💵Re-DP Promotion
        • 🧁Birthday Bonus
        • ⭐VIP Program
        • ☸️Lucky Spin
        • 📱Daily Log In Bonus
        • 🗓️Agent Commission
        • ⚖️Referral Bonus (Agent)
      • 🥸Ph143 Promotions
        • 🆕WELCOME BONUS 120%
        • 🍰Birthday Blowout
      • 🥰Vpbet Promotions
        • 💱First Deposit Bonus
        • 🤑Re-DP Promotion
        • 💶Lucky Compensation Bonus
        • 💠Lucky Spin
  • KYC SOP
    • 🔏KYC Standard Process in 646 & 291 Series
      • ‼️DO & DON'T
      • 🆔Valid ID's
      • 🔰Change Information
    • 🔐KYC Standard Process in Ph143
      • ⁉️DO & DON'T
      • ℹ️Change Information
    • 🔓KYC Standard Process in Vpbet
      • 📌DO & DON'T
      • 🛡️KYC Submission
  • BACK OFFICE VERIFICATION
    • 💻Back Office Access (646 & 291 Series)
    • ⌨️Back Office Access (Ph143)
    • 🖱️Back Office Access (Vpbet)
  • ACCOUNT MANAGEMENT
    • 🧑‍🦳Member Management (646 & 291 Series)
      • ⏳Cash Flow
      • 🀄Bet Single Query
      • 🏦Bank Information
      • ⛔Login Log
      • 🔂Ban Hedging
    • 🙋‍♂️Member Management (Ph143)
      • 📅Cash Flow
      • 🧩Game Records
      • 💳Bank Information
      • ⭕Login Information
    • 👱‍♀️Player Management (Vpbet)
      • 🧾Bank Information
      • 🏷️KYC
      • 🧮Bet Query
  • CASH MANAGEMENT
    • 🔄For Deposit Transaction
      • 📥Recharge Management (646 & 291 Series )
      • ⏬Player Deposits (Ph143 )
      • 🧧Recharge Order Query (Vpbet)
    • 📤For Withdrawal Transaction
      • ➕Withdrawal Audit (646 & 291 Series)
        • ➰How to follow up withdrawal
        • ♻️Withdrawal Backflush
      • ⌛Players Withdraws (Ph143)
      • 🪙Withdraw Approval (Vpbet)
    • 📊Transaction Turnover
      • 🔁Transaction Turn-Over (646 & 291 Series)
      • 📑Turn-Over Checking (Ph143)
    • 📋Balance Conversion (646 & 291 Series)
  • WEBSITE MANAGEMENT
    • 📧Email Management (646 & 291 Series)
    • 📬Email Information (Ph143)
    • 📩Message Management (Vpbet)
  • SYSTEM MANAGEMENT
    • 🚫Member Log (646 & 291 Series)
    • 🔗Log In Information (Ph143)
    • 🕹️Game Provider
  • ACTIVITY MANAGEMENT
    • 🎁Participation List (646 & 291 Series)
    • 🥳Birthday Bonus Distribution (646 Series)
  • 🎈Birthday Bonus Distribution (291 Series)
  • CS INTERFACE
    • 🖋️CS Chat Guide
    • ⚠️Standard Operating Procedures
      • 🌐Website Related
      • 📍Deposit
      • 💴Withdrawal
      • 🗣️Agent Related
      • 🔖Management GCs
      • 👨‍💻CS Training Program
      • 👨‍🏫Chat Support Work Ethics
      • 🚹CS Operation Rules
      • 🕵️‍♂️QA Responsibility
      • 🎱Game Provider
        • ❌Game Maintenance
      • 💢Alternative Domain
    • ⚙️How to operate Chat Plus
      • 🖇️What You Should Know about Tag and Memo
      • 💾CHAT PLUS
        • ⚪CHAT OFF
        • 🔵CHAT ON
      • 📍Signing in
      • 📖Add Categories
      • ✏️How to use tag and memo
      • 🟡Difference between Chat, Paused and End
      • 🏳️‍🌈Chat Background Color
      • 📓How to use the Posend
      • 🗂️Sending Hourly Report
      • 🔎How to check Total Chats
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  1. CS INTERFACE
  2. Standard Operating Procedures

CS Operation Rules

PreviousChat Support Work EthicsNextQA Responsibility

Last updated 4 months ago

Customer chat support is a form of customer support automation that allows businesses to interact with their customers in real-time through chat interfaces. It enables businesses to provide personalize

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  • Multi-Tasking Skils

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  • Be honest and transparent

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