🎱Game Provider

FOR BALANCE MISSING/STUCK IN GAMES

Check their sub-wallets

1st Step

1. Open your Back Office

2nd Step

1. Click Account Management

2. Click Member Management

3. Search for the username under members account no.

3rd Step

1. Click the players username to show more details of the players account

2. Click this icon to show the the players balance in the sub wallet

4th Step

then we check which game provider the balance was stock .

5th Step

1. Click the Cash Management

2. Click Balance Conversion

3. Search for the username under member account

You can see that there was a failed to transfer balance to the main wallet. One of the possible reasons was that there was a maintenance being experienced.

Mostly the concern of stuck balance is Game maintenance. Once player inquires about it, you can ask your TL's or STL's if there is a game maintenance.

2. Go to Skype/TG to check if there are any announcements

If none, ask the group if there is any maintenance because players have been reported some missing balances from their accounts.

3. Once got a reply or notice let CS know and post it to Leads GC.