Here is the step-by-step guide on how to request a change information for the player.
List of Request change Information we allow for processing and needs to provide a complete documents and Do a proper KYC;
Delete Bank
Change Real Name
Change Registered Number
Withdrawal Password
Withdrawal KYC
KYC for Withdrawal OTP
Other processes that only need ID and other supporting Docs if necessary;
Birthday bonus
A screenshot of the GCash profile / Bank Profile must be provided as they wish to set as the new bank, to ensure that the new bank they wish to change to is verified and indeed the owner of the account.
Sample template on how you can gather all the player information they need to provide.
Request Delete Bank/Change Real Name/ Change Registered Number
Username:
Full name:
Registered no.:
Bank Name:
Bank Account Name:
Bank Account No.:
Reason:
Platform:
Sim Settings as proof that the registered number is belong who are doing KYC.
All details and needed must be approve first in ID Approval GC.
Send all the details needed in GC with this captions:
Request Delete Bank/Change Real Name/ Change Registered Number
Username:
Full name:
Registered no.:
Bank Name:
Bank No.:
Reason:
Platform:
Once approved, it will be forwarded to OPS GC.
Here is the list that players need to submit in KYC for Withdrawal OTP
A screenshot of the GCash profile / Bank Profile must be provided as they wish to set as the new bank, to ensure that the new bank they wish to change to is verified and indeed the owner of the account.
Sim Settings as proof that the registered number is belong who are doing KYC.
Screen Recording Provided by Player – No OTP Received During Withdrawal Attempt
Player must submit a screen recording demonstrating that no One-Time Password (OTP) was received while attempting to process a withdrawal on their gaming account. The recording captures the steps taken during the withdrawal request and shows that the expected OTP prompt or SMS was not delivered.
All details and needed must be approve first in ID Approval GC.
Send all the details needed in GC with this captions:
KYC for Withdrawal OTP
Username:
Real name:
Registered no.:
Reason
Bank Name:
Bank No.:
Platform:
Once the ID approval is completed, the case must be forwarded to the Work-Related Concerns GC so that the Team Leader (TL) or Sub-Team Leader (STL) can double-check the screen recording provided by the player as well as the registered mobile number used for the OTP.
Once the Team Leader (TL) or Sub-Team Leader (STL) has approved the request, it should be forwarded to the OPS GC so they can provide the OTP/code for the player's withdrawal.
Note: Make sure the player is online or currently in active communication before forwarding the request to OPS GC, as the OTP is time-sensitive and only valid for a limited period.
Make sure, All details in the KYC ID are clear and Legit. Valid ID should be corner-to-corner and readable.
All details and needed must be approve first in ID Approval GC before sent in OPS GC
