🔰Change Information

KYC for Delete Bank

KYC for Change Registered Number

Here is the step-by-step guide on how to request a change information for the player.

List of Request change Information we allow for processing and needs to provide a complete documents and Do a proper KYC;

• Delete Bank

• Change Real Name

• Change Registered Number

• Withdrawal Password

• Withdrawal KYC

• KYC for Withdrawal OTP

Other processes that only need ID and other supporting Docs if necessary;

• Birthday bonus

1st Step

2nd Step

3rd Step

A screenshot of the GCash profile / Bank Profile must be provided as they wish to set as the new bank, to ensure that the new bank they wish to change to is verified and indeed the owner of the account.

4th Step

• Sample template on how you can gather all the player information they need to provide.

Request Delete Bank/Change Real Name/ Change Registered Number

Username: Full name: Registered no.: Bank Name: Bank Account Name: Bank Account No.: Reason: Platform:

5th Step

6th Step

Sim Settings as proof that the registered number is belong who are doing KYC.

7th Step

All details and needed must be approve first in ID Approval GC.

Send all the details needed in GC with this captions:

Request Delete Bank/Change Real Name/ Change Registered Number Username: Full name: Registered no.: Bank Name: Bank No.: Reason: Platform:

8th Step

Once approved, it will be forwarded to OPS GC.

Here is the list that players need to submit in KYC for Withdrawal OTP

1st

2nd

3rd

A screenshot of the GCash profile / Bank Profile must be provided as they wish to set as the new bank, to ensure that the new bank they wish to change to is verified and indeed the owner of the account.

4th

5th

6th

Sim Settings as proof that the registered number is belong who are doing KYC.

7th

8MB

Screenrecord.mp4

Screen Recording Provided by Player – No OTP Received During Withdrawal Attempt Player must submit a screen recording demonstrating that no One-Time Password (OTP) was received while attempting to process a withdrawal on their gaming account. The recording captures the steps taken during the withdrawal request and shows that the expected OTP prompt or SMS was not delivered.

8th

All details and needed must be approve first in ID Approval GC.

Send all the details needed in GC with this captions:

KYC for Withdrawal OTP Username: Real name: Registered no.: Reason Bank Name: Bank No.: Platform:

9th

Once the ID approval is completed, the case must be forwarded to the Work-Related Concerns GC so that the Team Leader (TL) or Sub-Team Leader (STL) can double-check the screen recording provided by the player as well as the registered mobile number used for the OTP.

10th

Once the Team Leader (TL) or Sub-Team Leader (STL) has approved the request, it should be forwarded to the OPS GC so they can provide the OTP/code for the player's withdrawal. Note: Make sure the player is online or currently in active communication before forwarding the request to OPS GC, as the OTP is time-sensitive and only valid for a limited period.

Make sure, All details in the KYC ID are clear and Legit. Valid ID should be corner-to-corner and readable.

All details and needed must be approve first in ID Approval GC before sent in OPS GC