Ask player for their Username / User ID number and the screenshot of their deposit receipt.
Paying Different Amount
Player must pay the same amount as the amount they placed the order.
For example, sometimes users will order 5,000 but pay 500.
This is not allowed because the order number data does not correspond to the deposit data, which will result in failure to credit amount automatically.
We should warn the player not to pay the different amount as the amount that he/she placed. After that, we should find out the third party to which the order number belongs.
Solution 1: Ask player to replace an order number with the corresponding deposit channel and amount but he/she doesn't need to pay again. After that, we collect the empty order number from our backend that created by the player with the same third party.
Solution 2: Ask for TL to place a new empty order number from the operation backend of the corresponding third party.
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Player Username: Maliksali
We can get the information from this receipt is :
Deposit amount: 1200 PKR
Deposit date and time: (BJT +3) 04/09/2024 02:55
Go to backend → Financial Management → Recharge Order Query → Select and paste player ID / Username → Query
This is the result we query. Start time should be the approximate time before deposit time. Check the deposit amount.
Copy the corresponding 【Order Number】, 【Player ID】 and 【Recharge Amount】 Post those information into the finance group chat.
User Nickname: Maruf01716
We can get the information from this receipt is :
Deposit amount: 3000 BDT
Deposit date and time: (BJT +2) 03/09/2024 18:50
Same, we have to query out the corresponding order number.
This is the result we found, The time is corresponding, but the amount is not.
We can see the amount that player deposit is 3000BDT, but the order number is showing 300BDT.
end 【Order Number】, 【Empty Order Number】, 【Player ID】 and 【Actual Deposit Amount】 to the Finance GC.
Format: 2409031849210000110 ☜ WRONG AMOUNT DEPOSITED
EMPTY ORDER NUMBER ☞ 2409031851320000110
528037
3000
