➰How to follow up withdrawal

If the player's withdrawal status is almost an hour delayed, you can follow up on it in the Finance GC.

Check the player's account's withdrawal status by going to "Cash Management" then click "Withdrawal Audit" and Input the "Username" of the player then click the payment method and select "All". If the cs want to look for specific date , you can click the transaction time and choose the exact date and time of withdrawal of the player.

Highlighted the player's withdrawal request and sent the screenshot of withdrawal request, username and amount to the Finance GC.

NOTE: Player can withdraw 20x per day

Step-by-Step Guide: How to Follow Up a Player’s Withdrawal

1st

Ask the player to provide their username or registered number, withdrawal amount and screenshot of the withdrawal record from their gaming account.

2nd

Instructions for Checking the BO: 1. Go to Cash Management > Withdrawal Audit 2. Input the username. Set the payment method to "All". Set the appropriate date range. Then: Check whether the player's withdrawal status is "None" , "Third Party in Progress" or "Payment Successful' If the status is "None", this must be followed up immediately. Note: If the withdrawal status is "Third Party in Progress," there is no need to follow up, as it is already being processed.

3rd

How to Follow Up a Withdrawal in the Finance GC: Take a clear screenshot of the withdrawal details and attach it Use the following caption format: Follow-Up Withdrawal Username: Amount: Time and date:

4th

Once the follow-up has been sent, please wait for the relevant team to provide an update on whether the withdrawal has been successfully paid or is still in progress.

5th

Once the withdrawal has been successfully cancelled and the relevant team has provided an update, it is important to inform the player of the status—whether the cancellation was successful or if there are any further updates