🤝Endorsement

Endorsements are a critical part of shift handovers, reflecting professionalism, accountability, and attention to detail. Accurate and clear endorsements ensure:

• A smooth transition between shifts

• Strengthened team collaboration

• Maintenance of high service standards for our players

Practicing proper endorsements reinforces your credibility and demonstrates your commitment to both the team’s success and customer satisfaction.

Sample Guidelines for Proper Endorsements

1. Responsibility of the Outgoing Representative (CS1):

   • Provide a comprehensive handover of all pending cases and ongoing tasks.

   • Ensure the incoming representative (CS2) understands the status and any required actions.

2. Responsibility of the Incoming Representative (CS2):

   • Proactively enquire about endorsements if the outgoing representative has not provided them.

   • Confirm understanding of pending cases and required follow-ups before starting the shift.

Note: Proper endorsement is both a duty and a responsibility for all customer service representatives, ensuring continuous operational efficiency and excellence in service delivery.