⌛How to follow up deposit

If the player's deposit status is delayed, you can follow up on it in the Finance GC.

Check the player's account's withdrawal status by going to "Cash Management" then click "Recharge Management" and Input the "Username" of the player then click the transaction status and select "All". If the cs want to look for specific date , you can click the transaction time and choose the exact date and time of deposit request of the player.

Step-by-Step Guide: How to Follow Up a Player’s Deposit

1st

Ask the player to provide their username or registered number, along with a copy of their deposit receipt

2nd

Instructions for Checking the BO: 1. Go to Cash Management > Recharge Management. 2. Input the username. Set Transaction Status to "All". Set the appropriate date range. Then: Check whether the player's deposit status is "Paid" or "To Be Paid". If the status is "To Be Paid", this must be followed up immediately. Note: The deposit request timestamp in the system may appear earlier than the time on the receipt.

3rd

How to Follow Up a Deposit in the Finance GC: Attach the deposit receipt as an image Use the following caption format: Follow Up Deposit Username: Amount:

4th

Once the follow-up has been sent, please wait for the relevant team to provide an update on whether the deposit has been marked as paid.

5th

Once the deposit is marked as paid and the relevant team has provided an update, it is important to inform the player about the status of their deposit—whether it has been paid or if there are any further updates.